At Aria's Cakes, we take pride in delivering the freshest, highest-quality biscuits straight to your door. Due to the perishable nature of our products, we do not accept returns. However, we want to ensure that you are completely satisfied with your purchase. Exchanges or Refunds for Damaged Items If your biscuits arrive damaged, please contact us within 24 hours of delivery. We are happy to offer an exchange or a full refund under the following conditions: Damage Documentation: Please provide clear photos of the damaged biscuits and the packaging they arrived in. Notification: Reach out to us via email/contact form within 24 hours of receiving your order. How to Request an Exchange or Refund Email us at info@ariascakes.com or fill out the contact form on our website. Include your order number, photos of the damage, and a brief description of the issue. Once approved, we will arrange for an exchange or process your refund within 3-5 business days. Thank you for choosing our little bakery! We appreciate your understanding and are committed to making sure you have a delightful experience with every order.