T & C

The terms and conditions form the basis of the contract between our Italian bakery and the customer.

Wedding and Celebration Cakes

We require a 25% deposit to secure your booking; this is non-refundable.

Wedding cakes: the remaining balance must be paid two weeks in advance before the cake is required.

Celebration cakes: the remaining to be paid on collection.

ALTERATIONS

The price quoted will not change unless you change the design or portion requirements agreed upon at the time of booking. We will try to accommodate any changes you wish to make, which may incur additional costs. Please note that no changes can be made four weeks prior to delivery/collection.

CAKE DELIVERY AND COLLECTION

We offer a delivery service for both wedding and celebration cakes, subject to availability, and would advise booking in advance. This will incur an extra charge, depending on where you would like it delivered.

Please note that the cake becomes the responsibility of the venue or the person to the person to whom it has been handed over. If you wish to collect the cake, the cake will be in a transportation box, and any other information regarding your cake will be passed on to yourself. We will arrange a time of collection a week before collection: 0900–1800 hrs Monday–Friday and 0900–1300 hrs on Saturday.

Please note that cakes left on Aria’s Cakes premises become the client's responsibility, and we are not liable for any damages.

ALLERGIES & SPECIAL DIETARY REQUIREMENTS

Please contact us to discuss any allergies or special dietary requirements.

Cakes can be made gluten-free, egg-free, nut-free, or alcohol-free by request, but please be aware that although these ingredients are removed from the cakes, we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive, as the cake is made in an environment that handles nuts and gluten.

BEST BEFORE DATE

For freshness, we recommend you consume your cake within 72 hours to preserve its taste.

Before the event, the cake must be stored away from direct sunlight and heat in the box provided.

After the event (if you have any left), we recommend storing your cake in either a refrigerator or an airtight container.

PROBLEMS

Here at Aria’s Cakes, we take pride in what we create, and if you have any concerns about your cake, please say so upon collection or delivery so that we have the opportunity to rectify them. Upon leaving Aria’s Cakes, if you have a complaint, please contact us within 24 hours, and you must have 75% uneaten cake for us to assess the nature of the complaint.

Return and Exchanges

We don’t accept returns, exchanges, or cancellations unless there’s a breach of contract on our part. Please contact us within 24 hours.

Exchanges can be made in case of a breach of contract on our part.

Delivery/Processing Time

The time we need to prepare an order for dispatch varies. For details, please contact us.

PRIVACY

None of your personal details that we hold will ever be passed on to any third party without your permission. If you wish your details to be removed, please inform us. We don’t hold or store any bank or card details on our database.